📝 Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. 😉 The name of the hired applicant has been changed for privacy purposes.

What does this client’s business do?

Our client runs an e-commerce business selling pens and writing accessories. Like most e-commerce founders, he wears a lot of hats… managing operations, vendors, customer experience, and the day-to-day coordination that comes with running an online store.

What brought him to Compass Point?

He needed an executive assistant. Not a freelancer, not a task-based VA — a real operational partner who could integrate into how he runs the business and take meaningful work off his plate.

The challenge most founders face at this stage isn’t finding someone. It’s finding the right someone, and then making sure the relationship actually works long-term. That’s exactly what led him to Compass Point.

What was the experience like?

What stood out wasn’t just the quality of the placement, it was the level of structure behind the entire process.

“What stood out was the level of structure. It wasn’t just about hiring an assistant, it was about making sure the partnership actually worked.” — Business Owner, E-commerce ⭐⭐⭐⭐⭐

That structure is the Compass 90™ framework — Compass Point’s 90-day onboarding and integration process designed to make sure executive assistants don’t just get placed, they get embedded successfully into the leader’s workflow.

For this founder, it meant the difference between another hire that didn’t stick and a partnership built to last.

What changed after working with Compass Point?

With the right executive assistant in place and a structured onboarding process supporting the relationship, he could step back from the operational coordination that had been consuming his time, and focus on growing his business.

The result wasn’t just a successful hire. It was a repeatable system for bringing in executive support that actually delivers.

Need to hire an executive assistant for your business too?

When you need to place a trusted executive assistant to support your leadership and operations, reach out to us at Compass Point.

We’re one of the best e-commerce recruitment agencies specializing in executive assistant placement partner built specifically for growth-stage founders and executives in North America. Through our structured Compass 90™ framework, we recruit, place, and integrate high-quality executive assistants into your workflow, so the right person doesn’t just get hired, they stick.

Download our Executive Assistant Delegation Checklist below or or reach out to us to get started with a hiring project here.